This is the best way to communicate instructions to our team and driver. If you have delivery instructions to add to your order please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. Where can I enter delivery instructions to my order? Generally, if your status has not changed in 3 business days, please reach out to your retailer for assistance.Ĭan I change my delivery address once it has shipped?įor security reasons, your retailer will need to approve changes to your delivery address. If tracking only shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE LASERSHIP FACILITY” that means your package has not been received by LaserShip for delivery. If your package is delayed, LaserShip are working to deliver it safely and soon. We’re unable to make same day reattempts. You package should be attempted within 1-2 business days. If there are any corrections or additions like delivery instructions or access codes, please submit an inquiry after tracking by choosing “Add Delivery Instructions to Order”. Please take a moment to check your “ship to” address on your retailer’s website. If you’re disputing that a delivery attempt was made, we apologize. This could be for several reasons, including issues with package safety, the delivery address, or accessing the delivery location. When a delivery is marked as “attempted” it means that the package was loaded onto a vehicle, but LaserShip was unable to deliver it to the final destination. What does “attempted” mean? No one came to my house, and I was home all day If you’ve already placed an investigation and it’s been more than 2 business days with no updates or package location, please contact your retailer for next steps and further assistance. Then check your email for more information on the investigation process. This will open an investigation for the package. If your package is marked delivered but you cannot locate it, please submit an inquiry with LaserShip after tracking by choosing “Tracking shows delivered no package”. What do I do if my package is marked delivered but I can’t find it? Thanks to this proactive approach, they’ve grown to be the largest regional last mile carrier in the country. Through the many changes to e-commerce and delivery, LaserShip has continuously adapted to ensure they always provide shorter transit times, more flexibility and lower costs than our competitors.
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